This is an exciting opportunity for experienced SERVICE ADVISOR to work for one of our primary automotive business in Qatar.
Service Advisor are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.
In this role you will have following responsibilities:
* Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
* Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
* Able to provide detailed explanation on jobs to be carried out on vehicle.
* Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
* Ability to advise customers on the required vital jobs..
* Should have flair for Selling Value added Services, Service Contracts and accessories.
* Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
* Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
* Raise Warranty approvals
* Raise special orders for parts not available and follow up and keep customer informed.
* Prepare Invoices on DMS and arrange for Active delivery of vehicles.
* Follow up payments of credit customers and ensure collection within stipulated time.
* Regularly monitor orders raised by him and ensure timely billing.
* Conduct post service follow up to ensure customer satisfaction.
You will have the following skills and experience:
* Technically competent, with ability to understand customer needs and requirements
* Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care
* Strong analytical, communication and inter-personal skills with administrative competence vital for this role
* Computer literate with a solid understanding of Microsoft applications
* Ability to advise customers on the required jobs in a timely, professional manner
* Flair for selling value added services, service contracts and accessories.
* Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.
Apply Online
Service Advisor are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.
In this role you will have following responsibilities:
* Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
* Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
* Able to provide detailed explanation on jobs to be carried out on vehicle.
* Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
* Ability to advise customers on the required vital jobs..
* Should have flair for Selling Value added Services, Service Contracts and accessories.
* Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
* Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
* Raise Warranty approvals
* Raise special orders for parts not available and follow up and keep customer informed.
* Prepare Invoices on DMS and arrange for Active delivery of vehicles.
* Follow up payments of credit customers and ensure collection within stipulated time.
* Regularly monitor orders raised by him and ensure timely billing.
* Conduct post service follow up to ensure customer satisfaction.
You will have the following skills and experience:
* Technically competent, with ability to understand customer needs and requirements
* Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care
* Strong analytical, communication and inter-personal skills with administrative competence vital for this role
* Computer literate with a solid understanding of Microsoft applications
* Ability to advise customers on the required jobs in a timely, professional manner
* Flair for selling value added services, service contracts and accessories.
* Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.
Apply Online
No comments:
Post a Comment