Provide leadership, direction and control the development of effective quality management system across Wataniya Telecom and quality integration to assure competitive edge in customer satisfaction and business excellence to succeed in a dynamic competitive environment.
The Responsibilities:
The role holder is overall responsible for directing, managing, developing, planning and implementation of all quality-related operations, namely:
Maintaining an effective quality management system covering all areas of Wataniya in compliance with International Standards (ISO) and best practices.
Develop and Maintain Quality Polices and Plans.
Manage Internal Quality Assessments (ISO 9001).
Conduct Studies, jointly with functions, to identify quality gaps and identify improvement initiatives.
Projects management of corporate-wide studies. i.e. Customer Retention Studies, Mystery Shopping, CSR Survey, Network Quality Audits etc.
Establishing the EFQM Model framework within Qtel and managing the Business Excellence Model Program including Self-Assessments/ External Assessments
Managing an Automated System for continual improvement (Wclick System-Action Request) -Track and Monitor Corrective and Preventive Actions (CAPAs) based on the action points from the Internal and external Quality Audits/ EFQM Assessments/ Customer Studies
Work closely with the Senior Management team to identify performance improvement opportunities, lead, facilitate and/or monitor these initiatives and introduce tools and tactics to help ensure the success and sustainability of these performance improvements.
Review/Analyze results from various sources (Customer Retention Study/ Mystery Shopping/ EFQM- Self Assessment/ External Assessments and ensure that issues are communicated to the appropriate stakeholders and action plans are developed and executed on a timely basis.
The Requirements:
At least 5 years experience in a Telecom Company or service based business.
Leadership qualities and interpersonal skills for supervision of staff and company-wide communication with all levels of management.
Knowledge of business operations, principles and techniques of office controls.
Computer literate, especially with Microsoft Office products & Microsoft Project
Excellent communications skills in English – knowledge of Arabic would be an advantage
University degree or equivalent specialised in business related field.
Closing date: 17-Jan-2013
Apply Online
The Responsibilities:
The role holder is overall responsible for directing, managing, developing, planning and implementation of all quality-related operations, namely:
Maintaining an effective quality management system covering all areas of Wataniya in compliance with International Standards (ISO) and best practices.
Develop and Maintain Quality Polices and Plans.
Manage Internal Quality Assessments (ISO 9001).
Conduct Studies, jointly with functions, to identify quality gaps and identify improvement initiatives.
Projects management of corporate-wide studies. i.e. Customer Retention Studies, Mystery Shopping, CSR Survey, Network Quality Audits etc.
Establishing the EFQM Model framework within Qtel and managing the Business Excellence Model Program including Self-Assessments/ External Assessments
Managing an Automated System for continual improvement (Wclick System-Action Request) -Track and Monitor Corrective and Preventive Actions (CAPAs) based on the action points from the Internal and external Quality Audits/ EFQM Assessments/ Customer Studies
Work closely with the Senior Management team to identify performance improvement opportunities, lead, facilitate and/or monitor these initiatives and introduce tools and tactics to help ensure the success and sustainability of these performance improvements.
Review/Analyze results from various sources (Customer Retention Study/ Mystery Shopping/ EFQM- Self Assessment/ External Assessments and ensure that issues are communicated to the appropriate stakeholders and action plans are developed and executed on a timely basis.
The Requirements:
At least 5 years experience in a Telecom Company or service based business.
Leadership qualities and interpersonal skills for supervision of staff and company-wide communication with all levels of management.
Knowledge of business operations, principles and techniques of office controls.
Computer literate, especially with Microsoft Office products & Microsoft Project
Excellent communications skills in English – knowledge of Arabic would be an advantage
University degree or equivalent specialised in business related field.
Closing date: 17-Jan-2013
Apply Online
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