Safety Officer - National Aviation Services - NAS - Kuwait

Assists the safety section in promoting, implementing and maintaining safety awareness while providing guidance and direction to the operation of the company’s Safety Management System/ safety related programs.

●     Investigates accidents or incidents - determine root causes, contributing factors and makes recommendations to prevent future accidents occurrence and follow-ups/ monitors implementation of the said recommendation.
●     Conducts in-house portable water tests and maintains the record of portable water quality checks and external parties results.
●     Assess risks on site and makes recommendations to responsible personnel to ensure all risks are managed or eliminated.
●     Monitors and updates the safety equipments, fire pumps and fire alarm panels.
●     Prepares and maintains reports and documentations related/ required to the operational activities.

Looking for female staff, with minimum two years experience in a similar/related field.
●     Well groomed and presentable.
●     Excellent communication skills and good teamwork abilities.
●     Ability to write technical reports, as per the requirements of the department.
●     Flexible to extend working hours occasionally and be avaliable on call.
●     Visa must be transferrable and valid.

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Equipment Operator - National Aviation Services - NAS - Kuwait

To operate Ground Support Equipment (GSE) for the purpose of loading/unloading Passenger ,Baggage, Cargo / Mail and Passenger & Crew disembarkation as per engagement standards for each type of service. Should also have knowledge of operating forklifts.

●     Provides transportation for the inbound and outbound passengers and crew.
●     Ensures timely transportation and delivery of inbound and outbound Baggage, Courier Cargo and Mail for all arriving or departing flights.
Should possess at least 2 years of experience in the same field.
●     Should possess equipment operating license and driver’s license
●     Should be willing to work in shifts
●     Should possess a transferable visa.

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Customer Service Agent - National Aviation Services - NAS - Kuwait

Provides various customer service support to customers and clients required while assigned in a specific shift at the Hala Kuwait Counter, Call Center or Pearl Lounge. Key responsibilities may include making reservations for and also provide meet and assist service, provide receptionist services at the lounge or answer/attend general call enquires/requests at the call center.

Minimum of 2 years experience in customer service. Good communication skills, Excellent customer service skills, Pleasing personality and basic computer skills are required. Must hold a valid transferrable visa.

Closing Date: 03-Jan-2013

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Recent Jobs Load Controller - National Aviation Services - NAS - Kuwait

Conducts aircraft turnaround activities in compliance with requirements of customer airlines and relevant authorities.

●     As load controller- Prepare loading instructions and accurate completion of load sheet in accordance with all applicable safety rules and airline regulations.
●     As Turnaround Co coordinator- Supervise and control the activities of a group of employees engaged in aircraft ground handling activities which meet the security, safety requirements and service standards of airlines. Ensure adequate staff and equipment levels to meet operational requirements. Brief subordinates on airline procedures and amendments thereto.

2 years experience in providing Ramp Services to the aircraft.

●     Knowledge in Weight & balance licenses for various types of aircraft, Ramp procedures, weight and balance principle
●     Good communications skills, customer service skills and ability to work under pressure
●     Should he willing to work in Shifts
●     Should possess a transferable visa.

Closing Date: 03-Jan-2013

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Reservations - Ticketing Operations Manager - Emirates Airline - United Arab Emirates

You will manage the operational activities for EK's Reservations & Ticketing Business Systems in order to provide efficient and cost effective solutions in improving the overall passenger process.

By working closely with Emirates Group IT you will assess recommended process and product changes to the Reservation & Ticketing business systems to reduce unit costs of operation, improving customer service and decision support, meet the plans for the current reservation system, including ensuring industry compliance at all times. To develop requirements specifications, plan and conduct acceptance testing, provide user training and implement enhancements or projects. To support analytical and statistical queries from any stakeholders who need support or reports from the Reservations and Ticketing arena.

Honours Degree
? 8+ years experience in airline reservations, ticketing and procedures.
? 5 years managerial experience within the systems domain focusing on reservations, ticketing and procedures development.
OR
? 11+ years experience in airline reservations, ticketing and procedures.
? 5 years managerial experience within the systems domain focusing on reservations, ticketing and procedures development.

Skills and Knowledge:
? Previous experience as an IATA Representative for Reservation and Ticketing is essential.
? Experience in migrating of reservation systems would be beneficial.
? Thorough knowledge of reservation and ticketing operations and Industry standards, as well as knowledge of Airport Services procedures and systems.

Closing: 18 Nov '12

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IT Senior Support Engineer - Emirates Group IT - Dubai - United Arab Emirates

To restore normal IT service operations within agreed service levels and business priorities and minimize the adverse impact on business operations for Emirates Group and External Clients. To focus on complex incident resolution as well as on resolution for critical applications. To act as technical mentor and trainer for junior staff.

Job Outline:
• Ensure that the deployed architecture for infrastructure, servers, PCs and peripherals meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability.
• To identify recurring problem areas, articulating trends for root cause analysis and providing information to problem management. Ensure that assigned problems are defined and analysis inline with the Problem Management Process. Ensure that solutions to problems meet the architectural standards within the technology area and impact to the business is minimised.
• To be an interface with different technical teams, applications teams and Customer support team and dissipate the solutions required for all incident management and service request for all assigned business areas i.e Hotel, Airport, Galileo etc
• To analyze reported incident and provide solutions to the users enabling them to resume their work with minimum disruption as per agreed SLOs. To complete IT service requests (like new installations, reconfigurations & moves) as per agreed SLO. To work towards resolution of incidents across various technologies & platforms.
• To update the status of an incident or service request in the tool. To make sure that they hold up to date information before acting on any incident or service request to insure that tool and relevant teams are updated. Ensure escalation and other sectional procedures are maintained, proactively informing management of process or procedural improvements.
• To provide quick fixes / workarounds / solutions to be updated in the Known Error database to Problem Management Team. To identify recurring problem areas and to articulate trends for root cause analysis. To liaise with problem management to give a more permanent problem resolution. To proactively identify & highlight issues, to reduce the possibility of system downtime for users.
• To provide required statistics and assistance to Customer Support Services Managers(s) in regular Customer services reviews.

Qualifications:
• Degree or Honours (12+3 or equivalent)
• Diploma in engineering, computer science or scientific discipline from a recognized university or college.
MCSE/CCNA.
• Completed training courses in communications, LAN networking, and customer support aspects from a recognized vendor or training institute
• Specialist technical experience, ideally within IT infrastructure, service and support management, of which at least 2 years must be in a support role.
Industry standard server, operating system, desktop and related network

Closing: 01 Dec '12

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Aviation I.T - Multiple Positions - Emirates Airline - United Arab Emirates

Experience and Qualifications:
Degree in subject relevant to IT
2+ years experience within IT directly relating to Aviation specific product or application
Aviation domain experience

Principal Architects - Degree + minimum of 8 years relevant experience
Design, develop and govern the solution architecture of Skychain, Emirates Group integrated Aviation Management System in alignment with internal and external business customers, IT strategy and ensuring the appropriate balance between functional, service quality and system requirements. Lead the development and documentation of architectural patterns and solution designs for use in Aviation solutions, along with providing expert consultancy and coaching within the project teams.

Senior Business Analysts - Degree + minimum of 8 years relevant experience
To be the domain expert for Emirates Group and external customers, providing consulting service to the customers and to the Emirates Group. Analyse customer business plans, process and practices as well as industry trends and will make recommendations, reduce costs, enhance productivity and improved support. Analyse, capture and document business objectives and functional requirements and translate them into requirements and solution definition documents. Provide inputs in Sales & Market Development activities such as request for proposals, application demos, presentations and pre sales demos. Conduct and manage implementations, business process studies, user training on systems and processes for both Emirates Group and external customers.

Project Managers - Degree + minimum of 8 years relevant experience
Manage and successfully deliver assigned IT projects in compliance with the projects practices, standards and process for the Emirates Group IT department. To meet defined business requirements and enabling the achievement of agreed business benefits within agreed timescales, scope and cost. Lead the project throughout the project phases from initiate to closure along with support and enhancement of the complete solution. Provide specialist domain, product, technology management consultancy to support customers and Sales & Market development as requirement. Manage delivery and implementation for external customer projects.

Senior Technical Engineers - Degree + minimum of 5 years relevant experience
To design and support Aviation IT solutions for the Emirates Group and external customers. Working as part of a design & support team, the Senior Technical Engineer will design, develop, support and deliver robust cost effective solutions for Emirates Group and external customers including solution development and cost estimations, configuration and deployment and business case development and approval.

Senior Software Engineers - Degree + minimum of 4 years relevant experience
To implement and maintain quality software and systems, The role is a combination of activities involving software production, software and database design, business and process analysis. Translate process and enhancement specifications into programs and develop or refine error-free code within agreed time scales using development techniques, tools, methods and languages with the aim to optimise operational efficiencies. Participate in software documentation, design and prepare test plan strategies and oversee test scripts to validate all new software development and enhancements. Prepare functional and technical specifications for external customers, translate functional requirements into the specification of functional processes,

Business IT Management - Degree + minimum of 8 years relevant experience
To manage a close relationship with the assigned Emirates Group business units, proactively understand their business and define jointly with them their IT needs. Identify, implement and monitor IT initiatives to satisfy those needs. To be accountable for delivery of all IT solutions such that they meet customer’s needs and are within agreed cost and time, ensuring customer satisfaction. To ensure that services are delivered within agreed service levels.

Closing: 01 Mar '13

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